Witnessing rudeness in the morning can hurt a person’s job performance all day, a new study suggests.
These findings, from a team of researchers led by Andrew Woolum, an assistant professor of management at the University of North Carolina, Wilmington, add to a growing body of research showing the serious costs of rudeness. Previous research by Dr. Woolum and his colleagues showed that rudeness—often defined by researchers as low-intensity deviant behavior with ambiguous intent to harm—is as contagious as the common cold.
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Simple Solutions -- Polite Matters. What is your company's Politeness Factor?
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Rudeness Doubled?
According to estimates, workplace incivility has doubled over the past two decades and has an average annual impact on companies of $14,000 per employee due to loss of production and work time.
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